24/7 Monitoring & Response
NOC + on-call engineers triage alerts, remediate incidents, and keep systems healthy.
SLA-Backed Operations
Managed IT Services
24/7 monitoring, helpdesk, patching, backups, security, and reporting — so your team can focus on growth.
- Proactive NOC & on-call response with defined SLAs
- Patch management, immutable backups, and DR playbooks
- Endpoint lifecycle & asset management with MDM
24/7 NOC
ITIL / SOC2 Aligned
Patch & Backup SLAs
Transparent Reporting
End‑to‑End Ownership
Incident, problem, change, and release management under one accountable partner.
Secure by Design
Least privilege, patch windows, EDR, backups, DR drills, and audit trails baked in.
Measurable Uptime
Clear SLAs/SLOs, monthly service reviews, and dashboards you can access 24/7.
Our Managed IT Services
Stabilize, secure, and scale your environment without ballooning headcount.
Helpdesk & Endpoint
SLA-based L1/L2 support, asset lifecycle, MDM, and software distribution.
Patching, Backups, DR
Windows/Linux patch windows, immutable backups, and tested recovery plans.
Success Story
Reducing downtime while increasing compliance.
Managed IT for a Healthcare Provider
Delivered always-on monitoring, strong security controls, and reliable patching/backup routines to keep critical systems running without disruption.
- 99.9% uptime across EHR and critical apps.
- 50% reduction in IT-related tickets within 90 days.
- Quarterly DR drills with RTO/RPO met consistently.
- Improved clinician productivity through faster system response times.
- Centralized dashboards providing real-time visibility for leadership.
Our team worked side by side with the provider’s IT staff to optimize infrastructure and streamline support operations. This partnership allowed clinicians to focus more on patient care while reducing downtime and manual overhead.
The solution also established a scalable foundation for future growth, making it easier to integrate new applications, expand storage, and add advanced analytics without disruption to daily operations.
NOC
EDR
Backups
Monitoring
Automation
Benefits
Outcomes you can take to the board.
Predictable Costs
Per-endpoint/server pricing with clear SLAs and no surprises.
Reliability
Proactive maintenance and SLOs to keep lights green.
Security First
EDR, MFA, least-privilege, and continuous audit trails.
Focus on Core
Your team ships product while we run the platform.
FAQs
If you have more questions, contact us.
What’s included in your support?
L1/L2 helpdesk, incident & problem management, endpoint management (MDM), patching, backups, access requests, and monthly service reviews.
Can you manage hybrid environments?
Yes — on‑prem, cloud (AWS/Azure/GCP), and SaaS. We integrate monitoring and identity across them.
How do you handle security?
EDR, MFA, CIS baselines, privileged access management, encrypted backups, and regular audits with remediation.
What are typical onboarding timelines?
1–4 weeks depending on estate size: discovery, tooling rollout, stabilization, and handover to BAU.
Ready to Streamline Your IT?
We’ll propose a pragmatic, phased plan with clear SLAs, SLOs, and timelines.